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"Confirm Shaming": Rapido Fined Rs 10 Lakh For Unfair Pricing Tactics
Rapido had argued that tipping is voluntary.
NDTV India News
15 Sept 2026
India News
National News Desk
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English
Pay More Or Wait Longer? Rapido Fined Rs 10 Lakh By Consumer Authority Over Ride-Booking Prompts
The Central Consumer Protection Authority imposed a Rs 10 lakh penalty on Rapido’s operator for using misleading prompts and dark‑pattern designs that push users to pay higher fares, and it flagged similar concerns across other ride‑hailing apps. The authority classified the practices as “Confirm Shaming” and “Interface Interference” and cited violations of the 2025 Motor Vehicle Aggregator Guidelines.
ABP News
15 Sept 2026
consumer protectionride-hailingdark patterns
English
Consumer protection body imposes Rs 10 lakh penalty on Rapido for use of dark patterns
The consumer watchdog found that Rapido used two practices classified as dark patterns - “confirm shaming” and “interface interference” - and directed the company to discontinue misleading prompts and practices that steer consumers towards higher payments, the CCPA said in a statement on Tuesday.
ET Tech & Digital India
15 Sept 2026
India News
English
Rapido faces tech outage, users report issues in several cities
Rapido users in several Indian cities reported app outages today. The ride-hailing service experienced a brief technical issue affecting many users. Commuters faced difficulties booking rides during peak office hours.
ET Tech & Digital India
27 Aug 2026
India News